Irritated with ASOS!

Mini rant alert! I ordered my benefit moisturiser from ASOS last week, and since I've moved I added in my new address whilst placing the order and then checked out. What I was not aware of was that even though you select 'add new address for delivery' it doesn't automatically send to that address. So even though I've moved to a different city, my moisturiser was being delivered to my old address. So immediately in the morning when I realised I contacted the customer service team - who only operate on twitter, lots of conspiracy about how they don't like to speak to customers on the phone. Easier to stop speaking to a person online than hang up on someone on the phone..

Anywhoo, it had only been 12 hours since I placed the order, and my package was still being packed for delivery. 2 days later, it was despatched & I was told that they were not able to change the address. Even though the bloody package was in their possession for 2 days. Simply don't send it out. I asked to cancel the order, because at ASOS you pay straight away even before receiving the package. After a long winded and angry series of tweets, they said they would attempt to contact the individual courier.. of which I've heard nothing. They told me I would need to get in contact with the current occupants myself. Even though they apologised for the mistake their system had made, it's bloody ridiculous. My life is pretty much crap at the moment, and all I wanted was a new moisturiser to try & sort my skin out, and not even that can go right! Plus unhelpful customer service drives me crazy!!

Really need to sort themselves out - will definitely be driving to the nearest city to purchase my moisturiser from house of fraser instead of bothering to order with them again. Meant to be for convenience, and it's just caused massive stress. Now I have to go through the irritating process of contacting my bank and making them get my money back.

xoxoxoxox